- Inicio
- ->
- Frequently asked questions City of Arts and Sciences
FREQUENTLY ASKED QUESTIONS OF THE CITY OF ARTS AND SCIENCES
Planning your visit
To visit the Museum may take an average of 3 hours and the Oceanogràfic approximately 4 hours, depending on your level of interest and motivation. Sessions at the Hemisferic generally last about 45 – 50 minutes. The visit to the entire complex can be done in a single day, but to enjoy a more relaxed visit we suggest to take two or three days.
Yes, it’s possible, but to fully enjoy each space without rushing, we recommend spreading your visit over two or three days.
Ciutat de les Arts i les Ciències generally opens from 10:00 AM onwards, although closing times vary depending on the season and the building. Check here for the most up‑to‑date hours.
It is not necessary to arrive at 10:00 a.m. to visit the Museu or the Oceanogràfic.
You may enter at any time during the opening hours of the venue you wish to visit.
However, if you want to make the most of your visit, we recommend arriving early in the day so you have more time to explore and enjoy all the facilities and activities at a relaxed pace.
At the Museu de les Ciències, you are free to leave and re-enter on the same day as long as you keep your ticket.
At the Oceanogràfic, re-entry is allowed in the following cases: if you have a combined ticket for the Oceanogràfic and another venue with a visit scheduled for the same day; or if you are part of a school group during high season.
On holidays and long weekends, please check with the call center or at the ticket offices.
You must request a wristband at the Information Point by showing your ticket and keeping it in order to re-enter the venue.
We recommend spending one day at the Oceanogràfic, another at the Museu de les Ciències and Hemisfèric, and making the most of the outdoor areas and temporary exhibitions, depending on availability.
On December 25th, the Museu de les Ciències and the Hemisfèric close, and the Oceanogràfic has a special schedule.
You can check the dolphin presentation times and other scheduled experiences at this link.
Please note that schedules may change depending on visitor flow, weather conditions, or the biological needs of our animals.
We recommend arriving thirty minutes before the dolphin presentations to secure a seat.
The language can be selected in the earphones distributed at the entrance to the auditorium.
You can choose between Spanish, Valencian and English; French and Italian, it depends on the film.
Tickets and prices
You can purchase them online through our website, at the on-site ticket offices, or from authorized vendors.
Buying your tickets in advance means that you can be sure of entering the complex and will allow you to access directly through the turnstile in the Sciences Museum, Hemisfèric and Oceanogràfic. You can purchase your ticktes here.
However, if you prefer, you can buy your tickets directly from the booths. In high season, at weekends and on public holidays, we suggest that you pre-book, especially for the Hemisfèric, which has limited capacity.
You can pay for your purchase using any of the following payment methods: Visa, Mastercard, AMEX, Bizum, transfer, cash and cultural bonus.
The following discounts are available on-line: children aged between 4 to 12 years old, visitors over 65s and / or retired and pensionists. It will be required to show the supporting document at the ticketing desk to obtain the discount. The rest of discounts and promotions will only be considered at the time of buying the tickets at the desks.
No, special offers and promotions cannot be combined with any other reduced rates or discounts.
You can find all the promotions and discounts available by clicking on the link.
The ticket gives access to one session only.
The cancellation or refund of the purchased tickets is not possible. The date of the ticket can be modified (0034 – 96 1974686 and email reservas@cac.es)
if communicated prior to the visit date (maximum of two changes and within a maximum period of one year from the initial visit date, paying the fare difference if necessary).
Access and parking
The Umbracle car park has two levels, with capacity for 661 cars and 25 buses. It operates from 8:00 a.m. to midnight. The standard rate is €2.30 per hour (maximum €24 per day), or just €7 per day if you present a ticket from any of the venues.
By purchasing any ticket for the City of Arts and Sciences, you can park for only €7 per day by showing your ticket at the box office or directly at the parking facility. This offer is valid until the car park closes for the night; overnight stays are not permitted.
You can easily get there by bus, metro, train, or bicycle. Check routes and connections for more details.
No, for security reasons.
Services and accessibility
Yes, all venues have adapted access points, elevators, and accessible restrooms.
Yes, it is free (with a deposit):
Oceanogràfic: request it at the information point. Deposit: €10.
Museu de les Ciències: request it at the information point (east area). Deposit: €20.
Conditions of the service:
Present an ID and provide your personal details.
The wheelchair must remain in the venue where it was collected.
No prior reservations; we recommend arriving early to ensure availability.
Yes, you’ll find cafés and restaurants throughout the complex.
Eating or drinking in the City of Arts and Sciences facilities is not permitted, except for in designated areas. However, during your visit, you are free to leave and return whenever you like, as long as you retain your ticket in the case of the Museum. In the case of the Oceanogràfic, please ask at the information desk.
At the Museum and the Oceanogràfic there is not a gluten-free menu, but it can be prepared if a customer requested. This menu is generally made up of fresh or grilled vegetables and grilled meat or fish without sauce.
At the Museu de les Ciències, you are free to leave and re-enter on the same day as long as you keep your ticket.
At the Oceanogràfic, re-entry is allowed in the following cases: if you have a combined ticket for the Oceanogràfic and another venue with a visit scheduled for the same day; or if you are part of a school group during high season.
On holidays and long weekends, please check with the call center or at the ticket offices.
You must request a wristband at the Information Point by showing your ticket and keeping it in order to re-enter the venue.
In the access building to the Oceanogràfic, on the lower level, we offer a locker service where you can safely store your luggage or personal belongings. Prices vary depending on the size of the locker: €3, €4 or €5 per day. No prior reservation is required, and payment is only accepted by card. You can open and close the locker as many times as you need throughout the day.
At the Museu de les Ciències, we offer a free locker service on the first floor, available for small-sized luggage. Locker dimensions are: 36 cm high x 40 cm wide x 50 cm deep and 72 cm high x 40 cm wide x 50 cm deep.
No, we do not currently have anywhere to look after your pets and animals are not permitted to enter the complex.
The only exception to this are registered guide dogs as stipulated by Valencian by-law 12/2003, 10th April.
Regulations and Recommendations
Children under 12 are not allowed to enter the premises unless accompanied by someone responsible for their safety.
According to the rules of the Ciutat de les Arts i les Ciències, bringing food into the facilities is not permitted.
However, the Hemisfèric, the Museu de les Ciències, and the Oceanogràfic all offer various dining options.
You are free to leave and re-enter the buildings at any time—just keep your ticket. At the Museu de les Ciències, re-entry is allowed by default. At the Oceanogràfic, please check at the Information Point.
Most of the venues are indoors, so you can continue your visit as planned even in rainy weather.
At the Museu de les Ciències, you are free to leave and re-enter on the same day as long as you keep your ticket.
At the Oceanogràfic, re-entry is allowed in the following cases: if you have a combined ticket for the Oceanogràfic and another venue with a visit scheduled for the same day; or if you are part of a school group during high season.
On holidays and long weekends, please check with the call center or at the ticket offices.
You must request a wristband at the Information Point by showing your ticket and keeping it in order to re-enter the venue.
Yes, you can enjoy a full audio guide of the Museu de les Ciències exhibitions on your mobile phone for just €1. We recommend bringing your own headphones.
Please note: a valid ticket for the same day is required to access the audio guide.
